Information at your fingertips
Patient Information
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
We are a bulk billing practice. Most consultations are time based and will incur private fees for patients who are not eligible under the bulk billing criteria.
Fees are payable at the time of consultation by cash, credit card or eftpos.
We are still able to bulk bill eligible patient groups for most of the consultation types:
Bulk Billing is available for:
- ALL PATIENTS
- Children 15 years and under
- DVA Gold Card Holders
- Pensioner concession card holders 65 years and over
- Cervical screenings
- Skin cancer checks
- Procedures
- Transfer of History
Services excluded from bulk billing include:
- WorkCover
- RHCA Medicare cardholders
- Pre-employment medical assessments
- Medical/other reports
- Drive Medical Assessment
(Taxi/Uber/Diabetic/Racing) - Cosmetic Treatment’s
- Urine Drug screening
- Allied Health services
Further information is available at time of booking and on our website. Payment is required on the day.
WorkCover and TAC Services
Current policy regarding WorkCover and Transport Accident Commission (TAC) consultations:
- Upfront Payment Required: All WorkCover or TAC consultations require full payment on the day of service.
- Reimbursement Process: Following payment, a tax invoice and receipt will be provided for patients to submit to WorkCover or TAC for reimbursement.
- Patient Responsibility: Direct billing to insurers is not available.
Patients attending under WorkCover must inform their employer prior to the visit and bring their employer’s contact details for verification.
Contacting Your Health Professional
Phone calls to your doctor will be put through initially to the nurse if available or the nurse will return your call as soon as possible. The nurse will then discuss any concerns with your doctor and get him/her to phone you back as required. If your doctor has asked you to phone, please advise reception and you will be put through or a message will be taken for the Doctor to return your call as soon as possible.
Reminder System
Delays
Results
A follow up appointment is required to receive results. Telephone advice will only be
made if authorised by your doctor. Mambourin Doctors will attempt to contact you regarding any urgent results.
Prescriptions
Check your medications regularly and ensure you have sufficient supply until your next appointment. An appointment is required for all repeat prescriptions.
Location and Parking
There is Parking onsite around the building and in surrounding streets.
Booking Appointments
Appointments may be booked via online (Hotdoc) or by calling: (03) 8731 1633 in person Monday to Friday 9:00 AM – 5:00 PM. Regular appointment times are 15 minutes, if you feel you need longer, please discuss with the receptionist at time of booking.
No-shows, late arrivals (>5 mins), and late cancellations incur $30 fee.
Compliments and Complaints
If at any time you have a concern, comment, or suggestion, please do not hesitate to fill in a Compliment, Comment, or Complaint form available in the Mambourin Doctors waiting room. Alternatively, you can contact the Health Care Complaints Commission by calling 1300 582 113 between 9:30 am and 3:00 pm, Monday to Friday, or by mail at: Level 12, 323 Castlereagh Street (Corner of Hay Street), Sydney NSW 200
After Hour Services
Please call 13SICK (137425).
For emergencies we recommend contacting the
local hospital or attend the Emergency Department
at:
Werribee Mercy Hospital 300 Princes Hwy, Werribee VIC 3030
PH: (03) 8754 3000
If URGENT CARE is required, please call the Ambulance Service on 000
Urgent Care Clinic Werribee
1-5 Station Pl, Werribee VIC 3030
03 8734 0340
Monday-Sunday, 8am – 10pm
Medicare Urgent Care Werribee | Walk-in Free Service
urgentcarenetworkaustralia.com.au
Practice Policies
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Mambourin Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Gosford Doctors is a mixed billing practice.
We Bulk bill patients 16 and under
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
Please use the online booking button on this page or call the practice on (02) 5658 5644 to make an appointment.
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 5658 5644